Warranty Information

Gloflow stands behind the quality of our products. If your Gloflow prop arrives dead on arrival, we'll replace it free of charge. Just send it back to us along with the receipt for shipping costs, and we'll take care of the rest.

Gloflow offers a comprehensive 1-year return-to-base warranty on all products, ensuring that our customers are protected against defects in materials and workmanship. This warranty begins from the date of purchase and is valid for one year.

What is Covered:

• Defects in Materials: Any flaws or issues arising from the quality or composition of the materials used in our products.
• Workmanship: Any problems resulting from the manufacturing process or assembly of the product.

Why a 1-year warranty for flow props?

Flow props are active performance tools subject to intense use. Our 1-year warranty covers you against manufacturing defects while balancing durability with affordability. We're confident in our product quality and believe this timeframe provides ample protection for our customers.

Warranty Terms:

• Duration: 1 year from the date of purchase.
• Return to Base: Customers are responsible for sending the defective part or product back to Gloflow. Once received, we will inspect and verify the defect.
• Repair or Replacement: If the defect is confirmed, we will either repair or replace the part or product at our discretion, at no additional cost. However, the customer is responsible for covering the return shipping costs.

Local Repair Options:

We're happy to work with local repair shops to keep your Gloflow props in top condition. We can provide necessary parts and guidance to authorized repair centers. This option may be more convenient for some customers and can potentially reduce downtime for your props.

How to Claim Your Warranty:

1. Contact Us: Reach out to our customer service team to initiate a warranty claim. Provide your purchase details and a description of the issue.
2. Return the Product: Ship the defective part or product to Gloflow’s designated address. Ensure that it is securely packaged to prevent further damage during transit.
3. Inspection and Repair/Replacement: Upon receiving the returned item, our team will inspect it to verify the defect. If covered under warranty, we will decide whether to repair or replace the item and will send it back to you promptly.

Exclusions:

• Normal Wear and Tear: Damage resulting from regular use or aging of the product.
• Misuse or Neglect: Issues arising from improper use, handling, or maintenance of the product.
• Unauthorized Modifications: Any alterations or repairs made by someone other than Gloflow or an authorized service provider.

Additional Information:

• Proof of Purchase: A valid proof of purchase is required to process any warranty claim.
• Shipping Costs: While the replacement part or product will be provided free of charge, the customer is responsible for the cost of shipping the defective item back to Gloflow.

Battery Care and Coverage:

While normal battery degradation isn't covered under warranty, we do cover manufacturing defects in batteries. To maximize battery life, avoid extreme temperatures and follow the charging guidelines in your user manual. If you suspect a battery issue, contact us for troubleshooting assistance.

Emphasize Customer Support:

At Gloflow, we're committed to your satisfaction. Our warranty isn't just a policy—it's a promise. We're here to support you throughout your flow arts journey. If you ever have issues with your prop, don't hesitate to reach out. We'll work with you to find the best solution, whether that's repair, replacement, or expert advice.

Company Values:

At Gloflow, we pride ourselves on being an honorable business. Our warranty policy reflects our commitment to quality, customer satisfaction, and fair practices. We're flow artists too, and we understand the importance of reliable, high-performance props. You can trust us to stand behind our products and support your flow arts journey.

Contact Information:

For any questions or to initiate a warranty claim, please contact us at contact@gloflowprops.com or call us at +61408779950.